Complaints

Below are the methods and deadlines for lodging a complaint and how to handle it.

INSTRUCTIONS FOR ADVERTISING ACTIVITIES

1. How to fulfill the file a complaint. (Download PDF below)

2. The date of the complaint

3. The answer to the complaint.

4. Alternative dispute resolution methods.

1) SUBMITTING COMPLAINTS:

  • in writing to the address: KF Niccolum sp. z o.o., Ludwika Rydygiera 8, 01-793 Warszawa
  • electronic means, e-mail: info@nidiesque.com


A complaint should include

  • Name, surneme address for correspondence, e-mail, where possible telephone number
  • Specification of good which is the subject of complaint
  • Description of noticed defect
  • Indicate the consideration,
  • Possible identification of the means of communication (telephone, email, SMS, postal mail) with which the customer wishes to receive a response to the complaint


2) THE DEADLINE FOR HANDLING THE COMPLAINT

The seller will respond promptly, but no later than 14 days (calendar), to the complaint.

3) A COMPLAINT ANSWER

The complaint response will be given in a form appropriate for its submission, unless the consumer determines the manner in which he or she wishes to receive information as to the outcome of the request.
In the case of complaints submitted personally at the address indicated above, the response to the complaint is provided by telephone, e-mail sent to the consumer's e-mail address or in the written form to the correspondence address provided.

The response to a complaint includes a determination as to whether or not we consider the consumer's request and if not the justification for such a refusal.


5) ALTERNATIVE DISPUTE RESOLUTION
In case of dismissal of the complaint or complaint handling unlawfully you may:

  • Ask for free legal advice to consumer organizations, including the county (municipal) consumer ombudsman
  • Apply for mediation by a provincial inspector of commercial inspection (mediation may be initiated ex officio or upon request).
  • address the complaint using the interactive ODR platform, which is available for free at the following link:: http://ec.europa.eu/consumers/odr/

Additional information about the complaint procedure can be obtained:

  • At the telephone numer : +48 608 614 478
  • e-mail adress: info@nidiesque.com


Model of withdrawal form

Complaint form
Regulation
E-service regulations
Privacy Policy
Stages of order fulfillment
Learn more about the order processing process in our store.
Delivery and shipping costs
The right to withdrawal from the agreement
Complaints
ODR Platform
Contact

 
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